Writing reaction papers: December 2019

Tuesday, December 24, 2019

Customer Satisfaction And Service Delivery Essay - 1161 Words

1) Customers The financial markets cover a wide range of different functions, products and serve a wide range of different clients and customers. These different financial institutions have different customer groups (e.g. industry large and small, individuals, the public sector and NGOs) and therefore have different levels of influence over them. The customers or consumers is one of the main financial market participant to which LFIÃ¢â‚¬â„¢s executive officers and directors owe their duty of care too. A well satisfied customer is a good customer. Customer Satisfaction Customer satisfaction has been proven to be a crucial and valued outcome of good marketing practice. One principle determination of a business is to enhance satisfied customers. The licensed financial institution understands in order to thrive, both product and service delivery must be sufficiently aligned with customer expectations: achieving customer satisfaction and loyalty is essential for long-term survival. It s critical to form a close working relationship with client that is why customer service is of vital importance. Clients/customers should feel valued, wanted and loved. It s also about a relationship with people who are an essential part of everything we do. An institutions future profitability depends on satisfying customers in the present - retained customers should be viewed as revenue producing assets for the firm. Empirical studies have found evidence that improved customer satisfactionShow MoreRelatedReserach Proposal on a Delivery Process of Customer Service in Banking Sector Customer Satisfaction2175 Words Ã‚ |Ã‚ 9 PagesmethodÃ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦05 7. Data collectionÃ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..05 8. Population and samplingÃ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...05 9. TimingÃ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...06 10. BudgetingÃ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..06 11. ConclusionÃ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1.0 Introduction Banking services remain one of the largest and fastest growing industries sectors in Bangladesh. This sector and this industry plays an important role to stimulates the development of new infrastructure that creates new income-earning opportunities. (Economic ReportRead MoreQuestions On Online Shopping Development1748 Words Ã‚ |Ã‚ 7 PagesOliver in 1997 had defined satisfaction that is the customer reports to judge a product or service, provide a Ã¢â‚¬Å"pleasurable level of consumption-related fulfillmentÃ¢â‚¬ . Customer satisfaction should be measured for influence customer buying and repurchases. In last decades, online shopping speedily develops and deeply impacts traditional shopping. Customers and retailers are allowed to run business without limitation of geography and temporal barriers around world. By the advantages of Internet, lowerRead MoreDifference Between Service Quality And Customer Satisfaction1278 Words Ã‚ |Ã‚ 6 PagesIntroduction: Service quality represents a fundamental aspect of delivery, which strongly influences consumer satisfaction and, as a result, loyalty. In todayÃ¢â‚¬â„¢s global market a customerÃ¢â‚¬â„¢s service expectation has to be met and exceeded eventually in order to retain customers as well as achieve success. Perceived quality of a product or a service is becoming one of the major competitive factors in the business world and has led to the innovation of the Ã¢â‚¬ËœQuality EraÃ¢â‚¬â„¢ (Peeler, 1996). In simple wordsRead MoreFedex Case Study1722 Words Ã‚ |Ã‚ 7 Pagesexpress shipping o 99% of deliveries are on time Ã¢â‚¬ ¢ Expansion of operations into international markets o Purchase of Tiger International Ã¢â‚¬ ¢ Strong brand image associated with products, quality, and reliability Weaknesses: Ã¢â‚¬ ¢ Expensive compared to other services Ã¢â‚¬ ¢ Increased amount of debt Ã¢â‚¬ ¢ Decreased expansion in Europe Opportunities: Ã¢â‚¬ ¢ Expansion of online consumer services Ã¢â‚¬ ¢ Offer larger variety of shipping services Ã¢â‚¬ ¢ Global business growth Read MoreA Balanced Scorecard : An Organization s Mission And Strategy1534 Words Ã‚ |Ã‚ 7 Pagesstrategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system (Kaplan Norton, 1996). The scorecard measures performance across four critical business perspectives: financial, customers, internal business processes, learning and growth. Financial perspective Objective 1: Increase Revenue Ã¢â‚¬â€œ As Divine E is a small business it is important for Jessica to have an objective and goal to not only increase revenue, but to achieve an overallRead MoreThe Role Of Service For Service Delivery1165 Words Ã‚ |Ã‚ 5 Pageseconomist described services as Ã¢â‚¬Å"cost diseaseÃ¢â‚¬ (Baumol, 1991) because at that time, service industry with low profit margin was seen as abstract performing art which heavily rely on human interaction. As time goes by, service industry is continuously growing and flourishing, people start to recognize the importance of service. EmployeesÃ¢â‚¬â„¢ and customersÃ¢â‚¬â„¢ roles in service delivery also become the center of management concern. The paper concentrates on analysing service delivery, in particular, employeesÃ¢â‚¬â„¢Read MoreObjectives And Goals Of An Operational Strategy1736 Words Ã‚ |Ã‚ 7 Pagesthe organization should be managed by all stakeholders to achieve the set objectives and goals of the organization. An operatio nal system ought to have the capacity to outline the company s usage of its asset in the creation of a good, item, or service. Organizations define operations methodologies in view of the styles and needs of the management. Differentiation strategy is one of the several operational strategies that LensCrafters use in its operations. LensCrafters is a global leader in theRead MoreData Analysis And Interpretation Of The Marketing Strategies Essay793 Words Ã‚ |Ã‚ 4 Pagesdata collected for the study. Opinions of both customers as well as the employees and insurance agents of the fiveinsurance companies are taken for the study. This chapter brings out the criteria for selection of sample respondents and framework of statistical analysis of the marketing strategies in the selected firms in nine sections as follows: PART I-customer perspective In this section data collected from the customers is analyzed from the customer perspective. Effectiveness of marketing strategiesRead MoreLaunching Amazon.com Self Service Lockers Essay1510 Words Ã‚ |Ã‚ 7 PagesLaunching Amazon.com self-service lockers In a modern fast paced world, people seek instant gratification. On a national level this can be seen in companies such as Mc DonaldÃ¢â‚¬â„¢s which have adopted this notion by preparing hot, quick food for customers. This can be delivered on a local level as well as we see in a company like Comet Cleaners which offers a same-day service. According to Entrepreneur and Online Marketing Expert, Neil Patel, Ã¢â‚¬Å"Humans are hardwired to want things -- now. ItÃ¢â‚¬â„¢s called instantRead MoreThe Fedex Corporation : An American Based Worldwide Courier Delivery Service Company Essay1532 Words Ã‚ |Ã‚ 7 Pagesworldwide courier delivery Service Company. It provides strategic and logistical support for a variety of operating divisions, currently known as FedEx Express, FedEx Ground, FedEx Freight, and FedEx Services. These companies operate independently, compete collectively and manage collaboratively (Amsler et al., 2010). For the purpose of this report, focus will be on FedEx Express opera tions. The company is currently the global leader in the express delivery market, and offers delivery to and from individuals

Customer Satisfaction And Service Delivery Essay - 1161 Words

Monday, December 16, 2019

Want to Know More About Gmat Essay?

Want to Know More About Gmat Essay? The Upside to Gmat Essay The very first paragraph should also have a thesis statement. Don't forget to proofread right from beginning to the limit to make certain that your essay sounds coherent. Arrange the info and examples in a structured fashion, so that you don't loose out on the primary idea of the essay. Don't repeat the exact same idea, but you ought to repeat phrases and perhaps even entire sentences each time you compose a new essay. What's more, the essays that follow are most likely to supply comfort, that there's no formula or singular means to craft a prosperous answer. Any kind of ideas will help you. To produce a superior essay without expending is a challenge But the good thing is it is very much formidable. Arranging your suggestions and thoughts in a synchronized fashion will take some moment. One of the absolute most important GMAT essay ideas is to understand the directions of the AWA section. The essay template is contained in the analytical reasoning and at times in the verbal section. You should attack the essay with a specific template you have already perfected beforehand. It is not difficult to write GMAT essay for those who have a guide and you've completed a good researched. The essay that you write have to be easy, but interesting. Normally the essay shouldn't be very long. It should be uploaded in the online application. It is designed to measure the quality of a student's writing. Hence, a suitable plan to compose an essay ought to start from the very start. All you have to do is to begin solving some sample essays! If you wish to receive a high score in your essay, do your very best to present new thoughts and support your opinions. Don't forget to compose short sentences for summarizing arguments that you're presenting. When the thesis is completed, you can decide to acknowledging the other side. It is extremely important to have an infallible logic in order for the examiner is drawn to the point that's made. More research into the assumptions on the other side of the statement is needed. The Fundamentals of Gmat Essay Revealed Specific details on the way the computer adaptive test procedure works can be found on the internet at GMAC's website. Next, you must consider the info which you already know more about the subject and decide what's pertinent to the topic. The information has to have a very good flow. If you're searching for more data on the AWA section, I wrote an overview that you may find here. Gmat Essay Secrets That No One Else Knows About Then, be certain to demonstrate your fit with the program and how you are going to donate to the school's community. Some schools ask you to also speak about why you're interested in their precise program, as part of the exact prompt. Students lead busy lives and frequently forget about a coming deadline. By supplying an outstanding curriculum and the highest-quality instructors in the business, it empowers students to do their objectives. The Key to Successful Gmat Essay If both ratings are more than 1 point apart, an expert reader stipulates a third evaluation to learn the last score. Thirdly, his usage of the word every' is quite strong. Answers are provided at the conclusion of all of the questions. In instances where the answer isn't known, thus, it's essential to produce an educated guess. Bear in mind, however, that the scenario you will notice on your exa m will be a lot less familiar to you. Such questions need deep introspection for you to get to the core of your nature and influences. In the event the issue isn't being prepared enough, ramp up your studying, take a course or consider choosing a tutor who will be able to help you streamline your efforts and teach you the very best methods for answering the several question types. Since you won't have accessibility to a thesaurus at the exam, it's a great concept to memorize key word choices in advance. What You Should Do to Find Out About Gmat Essay Before You're Left Behind The GMAT essay does not have any particular length requirements. The GMAT is not testing your capacity to decide on the right side of a problem. Among the finest GMAT essay advice is to practice, practice, practice before you finish the GMAT AWA section on test day. The GMAT test includes four sections. Rather than that, you may also come up with two extremely long and comprehensive body paragraphs also. Now you have the format for writing a GMAT waiver letter, here are a few simple ideas to create your letter appear flawless and acceptable. In the very first paragraph and just in the very first paragraph, you will need to be objective to a particular extent.

Sunday, December 8, 2019

Cultural Diversity Interview and Analysis

Question: Discuss about theCultural Diversity for Interview and Analysis. Answer: Introduction The globalization of the businesses has made it easier for the people of diverse cultures to integrate at the workplaces(Singh, 2013). This calls for the managers and supervisors to be able to understand and accommodate diverse cultures exhibited by the employees. However, the studies indicate that the understanding of the culture diversity should not only be considered in the workplace but also during the interview(Cullen Parboteeah, 2008). Therefore, this requires the interviewer to be equipped with the full knowledge of the culture and the behavior of the interviewee before starting any interview process. This helps the interviewer to be fully prepared in designing the interview questions as well as the conversation with the interviewee. According to Cavusgil, Gary, John (2007), different employees portray different cultures and behaviors at different working environments. Additionally, apart from the culture exhibited in the working environments, there is that culture that is i ngrained in different societies and thus becomes part of an individual. Therefore, the interviewer must put into consideration these two aspects. This paper aims to carry out research to determine the diverse cultures of the Australian people that an interviewer has to put into consideration when engaging interviewees from different cultures. Analysis of the Diverse Cultures among the Australian People. The Australian people culture is largely rooted in the Torres Strait Islanders and Aboriginal(Hampton Toombs, 2008). The indigenous culture of the Australian people is one of the oldest in the cultural history of the world. The maintenance of this culture has been achieved from the fact that it can adapt to the changes over time(Flood, 2006). Torres Strait Islanders and Aborigines identify themselves by their land location, language, and relationship. However, this culture has slowly got eliminated from time to time, and the majority of the Australian people have adapted to the western culture(Mellor, 2006). This has been as a result of mixing with the people from the different origins of the globe. The studies show that the western civilization contributed greatly to the western culture in Australia(Advameg Inc., 2012). In return, Australia was transformed into English speaking country even though Indigenous Australian Languages and Australian Slangs are widely spoken throughout th e continent(Pickering, 2007). Apart from the western culture and the indigenous Australian people culture the culture of the immigrants and hat of foreign workers, or investors are also rampant in Australia(Dunn, Kamp, Shaw, Forrest, Paradies, 2012). To accommodate the diverse culture, a lot of policies has been established to enable and encourage multiculturalism. According to Onnudottir, Possamai, Turner (2010), the migrant communities in Australia have influenced the adoption of different cultural practices, lifestyle, behavior and food that has got ingrained in the main Australian culture. Therefore, this paper argues that Australian is a continent comprising of diverse cultures. This has been achieved through tolerance and appreciation of different cultures among the Australian people. Similarly, the Australian culture has greatly influenced the peoples lifestyle. Some of the core values governing the people lifestyle include conservation of the environment. Secondly, a belief that the Australians are born naturally competitive people. Third, like going to the beach on the weekends. Fourth, the Australian people like shopping. Fifth, the Australian people, are very friendly. The analysis of the Australian portrays the true nature of the Australian people. The above-discussed issues are the consideration that an interviewer should put into consideration when designing the interview. The interviewer should bear in mind that Australia is multicultural continent and thus he or she should understand the dominant cultures in the country(Jordan, 2006). Alternatively, the interviewer should be able to understand the critical cultures among the different people of Australia. This paper now looks at critical cultural factors that the interviewer should consider in the interviewee in the interviewing process. Interviewee Descriptions The interviewing process is a difficult task not only for the employees but also for the employers. The employers want to obtain the best candidate and the same the employee is aggressive to get employed. This may be difficult to the employer if he or she does not understand the culture of the interviewee(PninaShachaf, 2008). Therefore, this requires the interviewers to have reliable and relevant descriptions pertaining the interviewees culture, religion, sexual orientation and language. This paper describes the interview base on the above aspects as follows. In Terms of Culture: In ones country culture, it is easier to establish the credibility of the interviewee. This is because the interviewer understands the various cultural diversities being practiced in the country. Likewise, an Australian interviewer will have little challenges when interviewing a fellow Australian. Based on the dominant culture among the Australian employees, this paper describes the culture of the employee as friendly to the environment; competitive in nature; friendly to other people and values the weekend days. In Terms of Language: Even though there are several languages in Australia not all are practiced in all the contexts(Saxton, 2004). Also, the findings indicate that there is no a common official language, the English language seems to be adopted as the business language. Since when the Australian continent was colonized by the British, the English language has gotten root in its citizens. Therefore, the paper describes the interviewer as someone who understands as can speak in the language of English. In Terms of Religion The Christianity is the major Australian religion(Schipp, 2016). However, Christianity is in fear of being outrun by the other religions. The interviewee is a Christian who is fearful of losing his or her spiritual faith to other religions such as Hindus, Jews, Muslim, and Buddhists. This help in understanding the interviewee and cores values that govern the Christianity religion. In Terms of Sexual Orientation: The interviewee sexual orientation is romantic and attractive. This is because the interviewee likes to spend the weekend days on the beach. Interviewees Life Experience Exploration Depending on how interviewees capture their life stories, the interviewer can conclude whether they had had positive or negative life experience. This can be achieved by the prior preparation and framing of the questions that will lead to the employee narrating his or her life experience. The exploration should be based either to influence the interview to tell more about the work-related experience of the family life experience. If the interviewee bases his or her real life experience of work, the interviewer should ask questions that investigates whether the interviewee had the necessary skills and knowledge while undertaking that work. This will help in determining whether the employee has got required experience and the essential skills to executive the job at hand. Therefore, the questions being asked in this section should be focused on the education and the work experience of the interviewee. Some of the questions that might be asked include: The school the interviewee attended. How was the school experience? The number of the students in the classroom. (Helps to determine whether an interviewee can work in group or a team) The teachers whom the interviewee liked and disliked. What was the first job of the interviewee? What the first job paid job? Did the interviewee engage in the union matters while working for other companies? Interviewees Social Needs Exploration The understanding of the interviewee social needs is very crucial as his or her social needs are used as the basis of motivation once the employee is employed. The employee can be motivated through the employer satisfying the needs of the employer. Determination of the interviewee social needs is also crucial in ascertaining whether the company has the potential and capacity to help the interviewee meeting them once he or she is employed. Even though social needs such as companionship, sense of belonging, appreciation and acceptance from one person to another, findings indicate, the people whom all these needs have been met tend to be happier and product than those who their social needs are yet to be met fully. Therefore, the exploration of the interviewees social needs helps the interviewer in gauging the productivity and the performance of the interviewee once employed by the company. It is an important aspect which every organization should put into consideration when engaging an interviewee. Social Support Services As the employees are part of the company while at the workplace, they are also part of their families, friends, and other social welfare matters. Therefore, the employers should be aware that the employees have both the work life and the social life. Successful employees ensure the work-life balance. However, this cannot be achieved if the company has to provide necessary, structures, policies, and procedures to ensure the employees work-life is balanced. Some of the commonly provided support services include employment and training services, housing services, employees' children services and healthcare and safety services. If these services are available, they should be availed to the interviewee during the interview process to prepare him or her psychologically. These support services will help the employees in meeting their social needs. Identification and Analysis of the Cultural Factors Needed in the Workplace Culture defines the behavior and the values that will guide the organization towards attaining its set goals. The companies set their culture aligned to the company objectives to ensure that all the employees integrate their efforts for the common course. This calls for the top management of the company to establish culture will require each employee to conform to while at the workplace. The workplace cultures need to be communicated to the interviewee during the interview process to determine whether the interviewee cultural traits can match those expected by the organization. However, the interviewee cannot be denied a chance to work for the organization because of his or her cultural diversity because he or she can be trained to adopt to the culture of the company. This ensures the employee will act in line with the companys vision and mission. Some of the cultural aspects that are largely needed in the workplace as discussed below: Communication: Right and common language in the workplace ensures maintenance of the discipline among the employees. Additionally, it gets rid of the element of the suspicion among the employees who may feel that the other employees are taking evil of the behind their backs. This creates conflict and disunity in the workplace. To overcome this, a common language in the place of work should be established and maintained to ease the organization communication. Therefore, the paper holds that as an interviewee business language is English, the English language should be used in the workplace throughout. Trust: Trust is a vital element in the workplace. Trusting in fellow collogues while at the workplace helps all the members to move in the same direction. Additionally, the trust of the company leadership gives an employee that the company is being steered towards the right direction. Awadh Saad (2013) called for the employees to put their trust in the company management even their opinions and ideas are not included in the decision-making process. This is because the final decision arrived at is meant for all those are involved in the company activities. Teamwork: Team entails pulling together the group efforts for the accomplishment of a common goal. It also an act of seeking from the workmates how are they are progressing with their work. This helps each in building the new ideas that can be very beneficial to the organization. Transparency: Being honest and a person of high integrity are fundamental traits at the workplace(Lunenburg, 2011). The value of integrity will help to ensure that each worker plays his or duty without overworking of the junior employees. Again, it plays a very critical role in ensuring that the company resources are properly allocated to the various company department and those who are in charge, manage them effectively. Conclusion Globalization has turned the world into global village. However, even with the developed technology the aspect of the cultural diversity is still a challenge for many businesses. As analyzed in the paper the scrutiny of the cultural differences begins at the interview stage. The interviewer has to understand some of the critical cultural values of the interview, and he or she may end offending him or her. Again, the identification and the analysis of the interviewee culture helps the interviewer ascertain whether it conforms to that of the organization. Culture diversity is a common attribute not only for the multinational corporations but also to the multiculturalism countries such as Australia. Therefore, employers should always put into consideration cultural diversity whether recruiting for the domestic companies to global businesses. References Advameg Inc. (2012, December 16). The Culture of Australia Forum. Retrieved from https://www.everyculture.com: https://www.everyculture.com/A-Bo/Australia.html AWADH, A. M., SAAD, A. M. (2013). The Impact of Organizational Culture on Employee Performance. International Review of Management and Business Research, 2(1), 168-174. Cavusgil, S. T., Gary, K., John, R. (2007). Management the new realities. London: Prentice Hall. Cullen, J. B., Parboteeah, K. P. (2008). Multinational management: a strategic approach. USA: South Western Publisher. Dunn, K. M., Kamp, A., Shaw, W. S., Forrest, J., Paradies, Y. (2012). Indigenous Australians' Attitudes Towards Multiculturalism, Cultural Diversity, Race' and Racism. Journal of Australian Indigenous Issues, 13(4), 19-31. Flood, J. (2006). The Original Australians: Story of the Aboriginal People. N.S.W: Crows Nest. Hampton, R., Toombs, M. (2008). Culture, IdentIty, and IndIgenous Australian Peoples. ANZ: Oxford University Press. Jordan, D. F. (2006). Aborigines in a multi-cultural society. A sharing of dreams. Journal of Intercultural Studies, 7(2), 5-29. Lunenburg, F. C. (2011). Organizational Culture-Performance Relationships: Views of Excellence and Theory Z. National Forum Of Educational Administration And Supervision Journal, 29(4), 1-10. Mellor, D. (2006). Contemporary racism in Australia: The experiences of Aborigines?. Personality and Social Psychology Bulletin, 24(9), 474-486. Onnudottir, H., Possamai, A., Turner, B. S. (2010). Islam: a new religious vehicle for Aboriginal self-empowerment in Australia. International Journal for the Study of New Religions, 1(1), 4974. Pickering, J. (2007). Globalization: A Threat to Australian Culture? Journal of Australian Political Economy(48), 46-59. Pnina Shachaf, (2008). Cultural diversity and information and communication technology impacts on global virtual teams: an exploratory study. InformationandManagement, 45(2), 131?142. Saxton. (2004). A. Whiteness and reconciliation: a discursive analysis?. Australian Psychologist, 39(1), 14-23. Schipp, D. (2016, June 6). Faith in the spotlight as Australians tipped to lose their religion. Retrieved from https://www.news.com.au: https://www.news.com.au/national/faith-in-the-spotlight-as-australians-tipped-to-lose-their-religion/news-story/0b9626b05bf1ee796bf5700bc7d99193 Singh, D. (2013). Managing Cross-cultural Diversity: Issues and Challenges in Global Organizations. Journal of Mechanical and Civil Engineering, 43-50.

Sunday, December 1, 2019

Training Evaluation Methods and Their Efficiency

Literature Review Training evaluation methods have been examined in many studies related to organizational behavior and management. Overall, it is possible to single out several areas that are closely related to this topic; one of them is the differences between assessment models and their applicability to various types of organizations (Ahmed et al 2010).Advertising We will write a custom proposal sample on Training Evaluation Methods and Their Efficiency specifically for you for only $16.05 $11/page Learn More The problem is that in many cases, the performance of employees cannot be measured by quantitative means. Therefore, it is often difficult to assess the efficiency of the training program. The second important question, which is of great importance for scholars, is the participation of various stakeholders in the evaluation (Michalski Cousins 2001). In this context, the term stakeholder can include customers, employees, or senior management. Thi rdly, many researchers focus in the specific steps that a person has to take in order to evaluate a training program. There are several important studies that have been done in these topical areas. For example, in his research article, Vilmante KumpikaitÃ„â€" (2007) compares different evaluation models, for instance, CIRO1 , systems approach, or Brinkenhoff model. This author argues that ROI or return on investment can be a valid tool for the evaluation of training programs (KumpikaitÃ„â€" 2007, p. 32). According to this approach, the management should focus on such criteria as cost savings and profits that can be brought by the training, time-efficiency, and quality improvements in the organization (2007, p. 32). The management should determine whether these benefits justify the cost and time required to implement the training. This main focus of this study is the effects of training on organizational performance. Another important research was conducted by Ishfaq Ahmed et al (2010 ). These researchers expand the notion of training evaluation and show this assessment should take into account the opinions of customers and employees (Ahmed et al 2010, p 170). This approach has already been adopted by many companies. These scholars do not provide an ultimate model of training evaluation; yet, their findings suggest that assessment of training must not disregard qualitative data such as opinions of clients and workers.Advertising Looking for proposal on education? Let's see if we can help you! Get your first paper with 15% OFF Learn More This argument is partly supported by other researchers. For example, in their article, Greg Michalski and J. Bradley Cousins (2001) attempt to develop a stakeholder-based method of training evaluation. These scholars distinguish such stakeholders as employees, training providers, and certainly customers. Moreover, these authors believe that the management should combine both quantitative and qualitative criteria (Mic halski Cousins 2001, p. 2250). Qualitative evaluation is of great importance to those organizations in which the performance of workers cannot be measured by units of production. In this case, we can mention such service companies as hotels. In part, this literature review indicates that the proper assessment of a training program must not overlook the views of those people who are directly involved in the training process. Moreover, it has to take into consideration the opinions of people who can influence the company, especially customers. The sources that have been discussed in this literature review touch upon every topical area mentioned at the beginning. Introduction This study will be aimed at identifying the most effective method of evaluating the training of employees. The need for this research can be explained by the fact that modern companies still have to develop the methods of assessing the training that they offer to their employees. In turn, the importance of this s tudy can be better illustrated by the expenses that that modern companies incur in order to improve the skills and performance of their workers. The average daily cost of training for a worker constitutes $350 per an employee (Combs Davis 2010, p. 250). In some cases, this figure can equal $450 per day (Combs Davis 2010, p. 250). Therefore, it is vital for modern organizations to determine whether this training really justifies its costs. By adopting more efficient training evaluation methods, the management will be able to reduce their costs. Overall, it is possible to distinguish several rationales for this paper. At the given moment there are different models which can be used for the assessment of employeeÃ¢â‚¬â„¢s training. They can focus on such aspects as the employeesÃ¢â‚¬â„¢ perception of their learning, skills improvements, and finally, workerÃ¢â‚¬â„¢s performance (Grundmann, 2011, p. 33). It is necessary to find a way to reconcile these approaches.Advertising We wi ll write a custom proposal sample on Training Evaluation Methods and Their Efficiency specifically for you for only $16.05 $11/page Learn More Moreover, as it has been argued in the literature review this assessment rely on the opinions of different stakeholders, especially customers (Michalski Cousins 2001). Unfortunately, this perspective is often overlooked by many companies. Overall, the findings of this study can be used by those managers who are responsible for the development and evaluation of vocational training. Problem The introductory section has partly illustrated the reasons why this research is necessary. It has to determine the technique which is most suitable for the assessment of vocational training. This study will not focus on one specific model such as KirkpatrickÃ¢â‚¬â„¢s approach or CIRO method. The thing is that very often managers can combine these techniques (KumpikaitÃ„â€" 2007). More likely, it will try to single out the best prac tices which are used by leading companies in order to determine whether trainees can put their learning into effect. The main problem is that nowadays many organizations cannot properly assess their training programs. As a result, they often have to go to great expenses in effort to improve the performance of their employees. This study can help the management of many companies resolve this problem. Purpose The goals of this study can be achieved by surveying the managers of leading companies. In particular, it is necessary to ask the respondents about the practices that they adopt in their organizations. This survey can show how what kind of criteria they take into account while determining the efficiency of training. Moreover, it is vital to examine numerous case studies and research articles which describe training evaluation process in modern organizations. This approach will enable us to get a better understanding of different assessment models. The findings of this research ca n have practical applications especially for those companies which do no know whether their training programs are really efficient. Thus, this study can be important from theoretical and practical perspectives.Advertising Looking for proposal on education? Let's see if we can help you! Get your first paper with 15% OFF Learn More Objectives The main objective of this study is to determine the most optimal model of training evaluation. There are some very important tasks that are closely related to this objective. First, it is vital for us to determine the assessment criteria on which HR managers often rely while evaluating training programs. Among these criteria, we can single out employeeÃ¢â‚¬â„¢s performance, the costs of training, the attitudes of employees toward their learning and so forth. We need to understand which of these criteria is most important. The second important task is to identify those people who take part in the evaluation of such programs. As it has been shown in the literature review, the main stakeholders can be the companyÃ¢â‚¬â„¢s customers, service providers, owners, and employees (Michalski Cousins 2001). The question is how the company can better involve these stakeholders. These are the questions that this study will need to answer. Methodology The population of this study will include those people who have to implement and evaluate training in the workplace. These people should represent at least twenty different organizations. In turn, these organizations or companies should represent various industries and business areas. By adopting this approach, we will ensure that the findings of the study are applicable to different areas. So, in this case, we will choose non-random sampling of the subjects. In order to gather data for this study it will be necessary to develop a questionnaire that will include open-ended questions about the companyÃ¢â‚¬â„¢s training evaluation methods. These questions will include Likert scale items. The respondents will be asked to assess the importance of training methods in their organization. Secondly, they will need to identify the most significant criteria which they use in order to measure the efficiency of training. Finally, they will need to identify those people who are involved in such assessment. In order to analyze t he collected data, I will rely on the methods of descriptive statistics. In particularly, it will be necessary to use such technique as univariate analysis. This method will show how the perceptions of training evaluation differ in various companies. Reference List Ahmed, I., Nawaz, M., Usman, A., Shaukat, M., Ahmed, N. (2010). How Organizations Evaluate their Trainings? An evidence from Pakistani organizations. Interdisciplinary Journal Of Contemporary Research In Business, 2(5), 162-179. Combs, W. Davis, B. (2010). Demystifying Technical Training: Partnership,Ã‚ Strategy, and Execution. NY: John Wiley and Sons. Grundmann, S. (2010). Making the Right Connections: Targeting the BestÃ‚ Competencies for Training. London: DIANE Publishing. KumpikaitÃ„â€", V. (2007). Human Resource Training Evaluation. EngineeringÃ‚ Economics, 55(5), 29-36. Michalski, G. Cousins J. (2001). Multiple perspectives on training evaluation:Ã‚ probing stakeholder perceptions in a global network developm ent firm. American Journal Of Evaluation, 2237-53. Footnotes 1 Content, Input, Reaction, and Outcome. This proposal on Training Evaluation Methods and Their Efficiency was written and submitted by user Vivienne Wall to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.